PPH8 Privacy Policy

01 About This Policy

This Privacy Policy applies to all users of the pph8 platform, including the website at pph8.vu and the pph8 Android mobile application. It covers how we handle personal data provided during registration, account use, KYC verification, transactions, and general platform interaction.

By registering an account or continuing to use pph8, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which govern your overall use of the platform.

We may update this policy from time to time to reflect changes in how we operate or in applicable data protection standards. The most current version will always be available on this page, with the date of last revision shown at the top.

02 Information We Collect

We collect personal information in several ways — directly from you when you register or interact with the platform, automatically as you use our services, and from third parties as part of our verification processes.

Information You Provide Directly

• Registration details: Full legal name, date of birth, gender, Philippine residential address, email address, and mobile number.
• Identity documents: Copies of government-issued Philippine IDs (such as passport, driver's licence, PhilSys National ID, SSS ID, or UMID) submitted during KYC verification.
• Financial information: Bank account details or e-wallet information (GCash, Maya) used for deposits and withdrawals in Philippine Peso.
• Communications: Messages sent to our support team through live chat or email, including the content of your queries and our responses.

Information Collected Automatically

• Device and access data: IP address, device type, operating system, browser type, and screen resolution.
• Usage data: Pages visited, games accessed, bets placed, session duration, and navigation patterns within the platform.
• Transaction logs: Records of deposits, withdrawals, bets, game results, and bonus activity associated with your account.
• Cookies and similar technologies: Session identifiers, preference settings, and analytics data. See Section 8 for more on cookies.

Information from Third Parties

We may receive information about you from third-party identity verification services, fraud prevention databases, and payment processors as part of KYC and transaction monitoring processes. This information is used only for the purposes described in this policy.

03 How We Use Your Information

The information we collect is used to operate, maintain, and improve the pph8 platform, and to meet our legal and regulatory obligations. Specifically, we use your data to:

Purpose	Examples
Account management	Creating and maintaining your pph8 account, processing logins, and managing account settings
Identity verification	Completing KYC checks, confirming age (21+), and verifying Philippine residency
Payments processing	Processing PHP deposits and withdrawals through GCash, Maya, or local bank transfer
Fraud and security	Detecting unusual account activity, preventing multiple accounts, and investigating suspected abuse
Platform improvement	Analysing usage patterns to improve game selection, navigation, and platform performance
Responsible gaming	Monitoring activity patterns relevant to player protection tools and self-exclusion
Customer support	Responding to account queries, resolving disputes, and providing assistance via live chat or email
Marketing	Sending promotional updates and offers to eligible players who have opted in to communications

04 Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance: Processing necessary to provide you with the pph8 gaming service under our Terms and Conditions.
• Legal obligation: Processing required to comply with applicable laws, including age verification, KYC, and anti-money laundering requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improvement of services, where our interests do not override your rights.
• Consent: Where you have given clear consent, such as opting in to marketing communications or accepting non-essential cookies.

05 Sharing Your Information

PPH8 does not sell your personal data to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating the platform. These include identity verification services, payment processors, fraud detection providers, and cloud infrastructure partners. All service providers are required to handle your data securely and only for the purpose for which it was shared.

Legal and Regulatory Requirements

We may disclose your personal information where required to do so by law, court order, or a request from a competent authority. This includes situations involving the investigation of suspected fraud, money laundering, or other illegal activity connected to platform use.

Business Transfers

In the event of a merger, acquisition, or restructuring of our business, your personal data may be transferred to the relevant successor entity. We will notify you of any such change that affects how your data is handled.

06 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and operational obligations. Specifically:

• Account registration and KYC documents are retained for a minimum of five years following account closure, as required for anti-money laundering compliance.
• Transaction records — including deposits, withdrawals, bets, and game results — are retained for a minimum of five years.
• Support communications are retained for up to two years from the date of last contact, unless a longer period is required by an active dispute or legal matter.
• Marketing preferences and opt-in records are retained until you withdraw consent or close your account.

When data is no longer required for any active purpose, it is securely deleted or anonymised in accordance with our internal data management procedures.

07 Data Security

PPH8 takes the security of your personal data seriously. We apply a combination of technical and organisational measures to protect your information against unauthorised access, loss, disclosure, or misuse.

• SSL encryption: All data transmitted between your device and pph8 is encrypted using Secure Socket Layer (SSL) technology.
• Access controls: Access to personal data within our systems is restricted to authorised personnel on a need-to-know basis.
• OTP authentication: Sensitive account actions, including login and withdrawals, are protected with one-time password (OTP) verification.
• Fraud monitoring: Automated and manual systems continuously monitor account activity for signs of compromise or unusual behaviour.

While we take every reasonable precaution, no online platform can guarantee absolute security. You are also responsible for keeping your own login credentials confidential and for logging out of your account after each session, particularly on shared devices.

08 Cookies and Tracking

PPH8 uses cookies and similar tracking technologies to support the operation of the platform and to improve your experience. Cookies are small data files stored on your device when you visit pph8.vu.

Types of Cookies We Use

• Essential cookies: Required for the platform to function, including session management, login state, and security tokens. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and not linked to individual identities.
• Preference cookies: Store your settings and preferences, such as language or display options, so you do not need to reset them on each visit.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use some features of the pph8 platform. For more information on managing cookies, refer to your browser's help documentation.

09 Your Data Rights

As a pph8 player based in the Philippines, you have rights regarding your personal data. You may exercise these rights by contacting our support team at [email protected].

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information in your account at any time.
• Deletion: You may request deletion of your personal data, subject to our legal retention obligations. Deletion requests will result in account closure.
• Restriction: You may ask us to restrict how we use your data while a dispute or correction request is being processed.
• Objection: Where we process data based on legitimate interests, you have the right to object, and we will consider your request on a case-by-case basis.
• Withdrawal of consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time.

We will respond to data rights requests within a reasonable timeframe. In some cases, particularly where requests are complex or we need to verify your identity before proceeding, additional time may be required.

10 Children and Minors

PPH8 is strictly an adult platform for players aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we discover that an account has been created by or on behalf of a minor, it will be suspended immediately and all associated data reviewed in line with our age verification and account closure procedures.

If you believe that a minor has registered on pph8, please contact us immediately at [email protected] so we can take appropriate action.

11 Contact and Privacy Queries

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to our support team:

• Email: [email protected]
• Live Chat: Available when logged into your pph8 account, 24 hours a day, seven days a week

For questions about responsible gaming tools or self-exclusion, visit the Responsible Gaming page. For general platform questions, check our FAQ.